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GlobalView Knowledge Management Content Specialist

at ADP

Posted: 9/10/2019
Job Status: Full Time
Job Reference #: 182760

Job Description

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring a GlobalView Knowledge Management Content Specialist . In this position, you'll be a trusted advisor to our clients, using your ADP product expertise and consulting skills to solve their most critical business challenges.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

* Participate in the implementation of the GlobalView KM Content Strategy which would include; Scoping content work and performing content inventories, content reformatting and development, and migration of content
* Assess and Align business content model to ADP's standards
* Support end users in understanding minimalistic authoring techniques
* Demonstrate authoring expertise and provide informal mentoring to colleagues
* Collaborate with content owners to ensure accuracy and reuse in an effort to drive efficiencies across the business
* Support and maintain corporate standards and style guide
* Act as an expert regarding authoring technology and content development
* Contribute to the design and development of usable content for BU Partners
* Contribute to communication and roll out initiatives
* Consult as needed on other KM Projects
* Perform other related duties as assigned
QUALIFICATIONS REQUIRED: 1-3 years' experience in Knowledge Management -- Content Development
* Bachelor's degree in Business, computer science, communications or related field preferred or equivalent education plus experience
* Understanding of knowledge/content management best practices and content life cycle
* Strong Knowledge in structured based authoring and information typing
* Strong communication skills and ability to effect change
* Knowledge of DITA, XML Component Content Management Systems preferred
* Experience/Knowledge of ADP GlobalView's Business Units considered an asset

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!