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CHAMP Roadside Motorist Assistance Operator (District 3: West Central)


Posted: 8/28/2019
Job Status: Full Time
Job Reference #: 1318046
Categories: Customer Service

Job Description

Requisition/Vacancy No.

Job Category
Transportation Operations Management / Traffic Monitoring

Job Summary
District 3 covers the following areas; Thomaston, Columbus, Perry, Macon, & Lagrange, serving 31 counties within the West Central Georgia region. Georgia DOT's complimentary roadside assistance and maintenance service known as CHAMP (Coordinated Highway Assistance & Maintenance Program) is available to motorists traveling through the region.   

AECOM is actively seeking highly motivated individuals to train and function as roadside assistance maintenance Operators supporting the Georgia Department of Transportation's CHAMP program. Operators play a key critical role in safeguarding motorists traveling the interstates by ensuring roadways are clear of debris, reporting highway maintenance issues and assisting stranded motorists, among other duties.

These dynamic roles are ideal for individuals with solid mechanical and/or automotive repair skills, a background in long or short term driving, emergency responders, ex-military and former HERO responders. Full-time CHAMP Operators will be provided with a company cell phone, radio, and a fully outfitted response vehicle while working on this program.

The responsibilities of this position include, but are not limited to:
  • Patrol and monitor a segment of interstate roadway in an assigned region, looking for stranded motorists, roadway deficiencies, site distance problems and obstructions that may cause lane blockage
  • Professionally and courteously assist the public with circumstances that have left them stranded, such as dead batteries, running out of gas, or flat tires.
  • Ensure compliance with all Federal, State, and Municipal laws, rules and ordinances
  • Monitor, report and document roadway deficiencies to Dispatch or District offices

Business Line

Position Title
CHAMP Roadside Motorist Assistance Operator (District 3: West Central)

Position Status

What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Minimum Requirements
  • High School Diploma or equivalent certificate (GED)
  • Be a minimum of 21 years of age
  •  Must pass a State and Federal criminal history/security and motor vehicle back ground checks.  Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment.   
  • Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.  
  • Possess a valid Georgia Class C License and a clean driving record, including no suspension of license in the last 5 years
  • Possess or be able and willing to obtain CPR and First Aid certifications
  • Working knowledge of basic automotive repair
  • Demonstrate positive customer service attitude - both to co-workers (internal customers) and Customers
  • Willingness to be on call 24/7 and respond to after-hours call outs
  • Physically able, with or without an accommodation, to work in outdoor environments with uneven terrain, variable outdoor conditions including heat, cold, moisture, dust, dryness, noise, and automotive-related chemicals (e.g., fuels, coolants, lubricants, etc.); position requires frequent operation of vehicles, lifting of less than 25 pounds, and work around heavy, moving, dangerous equipment; often standing/walking, repetitive bending & stooping, lifting of 25-75 pounds, working with arms above shoulder level, and power gripping/squeezing (hand tools, levers, etc.); occasional work at heights, and work on electrical circuits; rare lifting of greater than 75 pounds, and stair climbing
  • Position will include wearing associated personal protective equipment

Preferred Qualifications
  • Experience in working in roadway traffic environment, and good customer service
  • Basic knowledge of operations of emergency services
  • Basic knowledge of highway maintenance activities
  • Basic knowledge in minor auto repairs and automotive preventive maintenance
  • Ability to work independently with little supervision and manage own time
  • Demonstrated ability to reason and make good sound decision based on narrowly defined criteria or guidelines
  • Ability to guide or direct others at incident scenes
  • Ability to gather and disseminate information effectively
  • Working knowledge of the Manual of Uniform Traffic Control Devices (MUTCD)

Business Group
Design and Consulting Services Group (DCS)


United States of America

USA - Georgia

Clearance Required

Additional Locations
US - Atlanta, GA - 1360 Peachtree St NE