Decatur Memorial Hospital

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Coordinator, Financial Counselor - 82510 Business Office

at Decatur Memorial Hospital

Posted: 5/30/2019
Job Reference #: 104602

Job Description

82510 Business Office

Full Time 40 HRS


Work Hours:

Job Details:
  • Summary

    Coordinates daily operation of the Financial Counselor Team to assure self-pay balances are reviewed via all work queues and other federal regulated programs, Presumptive Eligibility and 501(r), are

    followed. Coordinates training as necessary and monitors daily productivity to assure

    timely reimbursement.

    Essential Functions and Job Duties

    • Coordinates and monitors daily performance of team members; reviews all work queues for
      daily productivity.
      o Delegates research for accounts receivable correspondence to team members.
      o Reviews daily work of Financial Counselors for continuous quality improvement.
      o Assists team members when needed by performing functions as a Financial Counselor.
      o Reviews charity accounts for approval.
      o Assists in evaluating Financial Counselors with the Director of the Business Office.
      o Assists and researches accounts and patient complaints.
    • Coordinates training requirements with Director to meet weekly and monthly goals; reviews
      work and communicates to achieve continuous quality improvement; conduct training and
      quality review.
    • Maintains and updates knowledge of policies and procedures.
      o Establishes and maintains good interdepartmental working relationships.
      o Assists with training team members on changes in policy or procedure.
      o Ensures compliance with Presumptive Eligibility and 501(r).
    • Monitors team's proficiency with managing all work queues associated with Single Billing
      o Reviews accounts as necessary regarding complaints.
      o Ensures Financial Counselors are managing work queues and assists when necessary.
    • Analyzes, reviews, and approves credit balances according to established guidelines,
      monitors team's outstanding credit balances on a weekly basis to ensure overall department
      goals are met.

    Education and/or Other Requirements
    High school diploma or equivalent is required; some college preferred. One to two years of
    billing, collections or related experience is required.