HotSchedules

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Director of Billing and Revenue Operations (Order to Cash)

at HotSchedules

Posted: 6/5/2019
Job Reference #: oGj49fwW

Job Description

Description

Position at HotSchedules

Director of Billing and Revenue Operations (Order to Cash)

As HotSchedules Director of Billing and Revenue Operations (Order to Cash), you will lead our global order to cash (“O2C”) operations and systems that drive billing, revenue, credit and cash applications. Based in Alpharetta, GA, you will build, mentor, and lead a global team as well as develop and execute HotSchedules Billing and Revenue strategy. You will ensure adequate controls, identify and mitigate revenue leakage, optimize processes, enhance reporting, and build metrics and KPI’s that improve financial performance.

You are:

A dynamic leader from a global, high-growth, or enterprise technology company that drives value by delivering revenue and cost saving opportunities and enhancements to multi-currency revenue streams, systems/tools, and billing operations while providing the highest standards of quality and customer service. You love to challenge the status quo and thrive in a fast paced, growing environment. You are detail oriented and process focused with a deep understanding of the O2C process from wing to wing - from the time a contract is executed to when invoices are ultimately collected.

Desired Skills and Experience:

  • Lead all aspects and activities related to standardizing, simplifying, and automating all O2C processes: sales order generation, billing, credit, collections, and cash applications
  • Build highly effective cash application, customer invoicing, and credit management processes.
  • KPI and metric driven decision-maker.
  • Work closely with the billing, sales, contract administration, and finance teams in the review and interpretation of contract terms to ensure proper billing to clients.
  • Reviews processes and activities associated with creating and fulfilling customer orders including order capture, order management, and invoicing.
  • Perform ongoing credit and risk assessment of new and existing customers in accordance with established policies and portfolio and customer risk profile.
  • Leads a team responsible for completing an in-depth analysis of each billing cycle and uses findings to determine financial trends that warrant research.
  • Develops, and maintains strong partnerships with key stakeholders throughout the organization to ensure successful outcomes of projects related to billing, including the Commercial, Implementation, and Business Applications organizations.
  • Performs audit activities including reviews of exception reports and invoices.
  • Leads efforts around policies and procedures to enhance audits identify revenue leakage.
  • Plays a key part of the monthly financial close cycle for revenue assurance.
  • Understands and reports on key receivables metrics (agings, allowances, DSO reduction).
  • Manages the internal and external collections processes.

Qualifications:

  • BS/BA Degree in Accounting, Finance or related discipline.
  • 8+ years of billing/O2C experience in related field with high volume/low dollar transactions: Subscription Software, Financial and/or services or hospitality
  • 5+ years experience leading an O2C team of 10+ members
  • Proven success using a data-driven approach to improving O2C results
  • Combined high-growth and/or Enterprise level experience
  • ERP Software conversion, integrations or implementation experience
  • Experience with NetSuite billing and accounting system and SalesForce highly desired