Southeastern Freight Lines

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B/B SUPERVISOR

at Southeastern Freight Lines

Posted: 5/27/2019
Job Reference #: 9471
Keywords: operations

Job Description

  • Title
    B/B SUPERVISOR
    Requisition ID
    2019-9471
    Category (Portal Searching)
    Leadership
    Full Time/Part Time/Temp
    Regular Full-Time
    Location : Name
    ATLANTA BB - (ATB)
    Location Address : Address
    1045 SOUTH RIVER INDUSTRIAL BLVD SE
    Location Address : City
    ATLANTA
    Location Address : State/Province
    GA
    Location Address : Postal Code
    30315
  • Overview

    Provides leadership to Individualized Quality (IQ) workgroup personnel at designated service center to ensure Continuous Measurable Improvement (CMI). Ensures total alignment of the IQ workgroup structure in order to fulfill the Company mission statement. Responsible for break-bulk operations at designated service center.

    Responsibilities

    What you’ll do on a typical day

    • Maintain superior customer service and is responsible for achieving outstanding customer satisfaction in all areas, including but not limited to, transit time, claims, and accounting
    • Establish necessary controls to ensure that outbound trailers are closed at agreed upon times and Linehaul schedules are upheld
    • Maintain responsibility and accountability for the integrity of loads originating at the service center, and is committed to Continuous Measurable Improvement which includes: adherence to load plan, physical composition of the load, Less Than Truckload (LTL) load average, and opportunities to load direct units
    • Maintain accountability for the application of the Quality Improvement Process (QIP) to include: people and customer focus, Quality Advancement Plan (QAP), team structure and participation, formalized process improvement, and leadership commitment
    • Communicate effectively with Outbound, Inbound, and Pickup & Delivery (P&D) Supervisors to determine customer requirements and work load assessments daily. Communicates with other supervision by providing the location and tally of any distressed freight and the documentation of available empty equipment
    • Responsible for the integrity and accuracy of all service center measurements
    • Accountable for producing excellent Thompson efficiencies in platform operations
    • Ensures all platform-related QAP measurements are stable, capable, and producing CMI through the effective use of process improvement
    • Improves the QAP productivity measurements by ensuring that written break-bulk dock and yard layouts and crewing issues are evaluated and improved regularly
    • Implements, monitors, and perpetuates a preventative maintenance program in accordance with Maintenance department specifications in order to operate the fleet with established expectations
    • Maximizes returns on all investments in the service center

    Qualifications

    Here are the key things you will need to have

    • A High School Diploma or GED
    • At least 2 years of Less Than Truckload (LTL) freight experience and/or business leadership experience or completion of Company Management Training Program

    Benefits

    Here are some of the perks you’ll get as a full time member of our team:

    • Competitive pay
    • Career Progression
    • Job stability (We’ve never had a lay off)
    • Health, Dental & Vision Benefits
    • Short Term & Long Term Disability
    • Flex and Health Spending Accounts
    • Company matching 401(k) retirement plan
    • Wellness Program
    • Paid time off, including 8 paid holidays
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