Southeastrans

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Dispatcher (Nights and Weekends)

at Southeastrans

Posted: 6/2/2019
Job Status: Part Time
Job Reference #: 1023418
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Job Description

Dispatcher (Nights and Weekends)

Department:GA Dispatch
Location:Atlanta, GA

SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS

  • Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch      estimated time of arrivals.
  • Places orders in computer system.
  • Provides information for provider, along with projected service times.
  • Transfers calls to appropriate regional team members.
  • Identifies, researches, and resolves issues using the computer system.
  • Follows-up on customer inquires not immediately resolved.
  • Completes call logs and reports.
  • Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
  • Provides support to other company departments and offices regarding trip assignment.
  • Ensures short  and long range planning is performed to identify trips that require eligibility verification.
  •  Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
  •  Follows company policies and procedures
  • Performs other duties as assigned.

QUALIFICATIONS REQUIRED

  • Previous dispatch experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
  • Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks
  • Must be able to work collaboratively with internal departments and external  facilities/providers to determine best practices for ongoing quality satisfaction.
  •  Excellent time management skills.
  •  Must take direction well.
  • Computer literate with the ability to learn customer service software applications
  •  Professional appearance.
  • Positive attitude.
  • Work requires willingness to work a flexible schedule.

MINIMUM REQUIRED EDUCATION/TRAINING

  • High school diploma or equivalent.