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IT Manager, CribMaster

at Stanley Black & Decker

Posted: 6/18/2019
Job Reference #: 832094

Job Description

Title
IT Manager, CribMaster

Business
US - Global IT

State / Country / Province
Georgia

Job Description
About the Team
Joining the Stanley Black & Decker team means joining one of the world’s largest, fastest-growing, and most dynamic companies. Stanley Black & Decker is unique in that we’ve got a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company poised and ready for the future.

Being a part of our team means living our core values of
  • courage & innovation
  • agility & performance
  • inclusivity & collaboration
  • integrity & accountability
 
It means thriving in an environment of constant innovation and positive change. It means delivering tools, services, and solutions that the world counts on when it really matters. It means maintaining the highest standards in everything you do, every day.
Position Summary
Work as the strategic interface with for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management. Serve as the relationship manager between Global IT & the CribMaster business.  Provide support throughout key IT programs. Lead the planning and execution of initiatives. Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.  Serve as a “trusted advisor,” and function as a key point of contact for Global IT and business stakeholders.  Act as advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs. Share knowledge of technology risks and opportunities to improve the efficiency and effectiveness of the business.
Principal Accountabilities
  • Act of liaison between the CribMaster business and Global IT
  • Builds a trusted relationship with multiple roles in the business
  • Participates in planning sessions with team members
  • Partner with representatives of the business & Global IT to deliver IT solutions to advance the strategic roadmap/goals of the business
  • Manage customer expectations around what Global IT can deliver within stated constraints (budget, timeline, etc.)
  • Provide input into the Global IT budget process
  • Minimize business value lost during a project by monitoring and reporting escalations
  • Works collaboratively with the business and global IT to develop clear and concise communications with respect to incidents, problems, and change management as needed.
  • Supports organizational change management activities
  • Track and document stakeholder's satisfaction, IT services consumed, and service level reporting.
Knowledge
  • Act of liaison between the CribMaster business and Global IT
  • Builds a trusted relationship with multiple roles in the business
  • Participates in planning sessions with team members
  • Partner with representatives of the business & Global IT to deliver IT solutions to advance the strategic roadmap/goals of the business
  • Understanding of at least one module of SAP and a good understanding of the business processes
  • Manage customer expectations around what Global IT can deliver within stated constraints (budget, timeline, etc.)
  • Provide input into the Global IT budget process
  • Minimize business value lost during a project by monitoring and reporting escalations
  • Works collaboratively with the business and global IT to develop clear and concise communications with respect to incidents, problems, and change management as needed.
  • Supports organizational change management activities
  • Track and document stakeholder's satisfaction, IT services consumed, and service level reporting.
  • Understanding of business functions to analyze and propose technical strategies for the business. Assesses benefits, risks, and costs
Problem Solving
  • Applies research, information gathering and analytical skills.
  • Selects appropriate alternatives from defined options.
  • Collects required documentation; verifies conformance of documents with standards.
  • Assesses accuracy of detailed information.
  • Tracks, maintains and produces regular and ad hoc reports.
  • Handles detailed, structured problems.
  • Identifies roadblocks to task completion and effectively brings them to management for resolution.
  • Generally, uses existing procedures to resolve standard problems.
  • Works on assignments where judgment is required a majority of the time.
Guidance
  • Works under general direction, seeks assistance as needed.
  • Completes work in accordance with accepted practices of position
  • Establishes approaches for completing assignments.
  • Independently gathers information.
  • Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.
  • Works with team to support achievement of project milestones and deliver on internal and/or external commitments.
  • When assigned to a customer team, supports small project teams or specific components of a customer engagement.
Relationships
  • Must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills.
  • Contributes to own team/closely related teams through quality and accuracy of own output.
  • Understands how work area performance impacts results.
  • Builds productive internal relationships.
  • Collaborates with others to achieve objectives and ensure information flow.
  • Conveys information in a concise and professional manner.
  • Asks effective questions and solicits feedback to understand needs.
  • Anticipates future needs based on past transactions.
Skills & Experience
  • 10+ years of relevant experience or equivalent combination of education and work experience.
  • 0-3 years leadership experience.
  • Manages a single functional area based on the direction of IT Senior Leadership.
  • Responsible for meeting budget goals and objectives in an assigned area.
  • Reviews IT requirements and makes recommendations to satisfy business needs.
  • Prepares high level activity and progress reports and presents to Senior Leadership.
Education
• Undergraduate degree and 10+ years relevant experience, or
• Graduate degree and 6-8 years relevant experience

Requisition Number
62746BR

City
Marietta

EEO Statement
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.