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Cisco Unified Communications Engineer


Posted: 3/6/2020
Job Reference #: 02K9Q

Job Description

Ttec is seeking a CISCO Unified Communications Senior Engineer to joinour Technology Services team.  

Why choose Ttec toenhance and broaden your career?  We arejust as passionate about providing ideal solutions to solving our client'sbusiness problems by driving customer experience outcomes with our enhancedtechnical capabilities, as you are. Whether you're the Engineer, Architect, Account Manager, Practice Leaderor Sales Executive we need your talent to help us in our exciting journey tosuccess! 

What you'll be doing: 

As part of ourProfessional Services Engineering team, you will provide design, deployment, and delivery support of our Cisco UC andUCCE Contact Center services and solutions in a client facing environment. 

What you'll bring to us:

  • Project team member involved in the design and deployment of full-lifecycle Cisco contact center project integrations including call center workflows

  • Under the direction of the Lead Solution Architect, perform analysis anddiagnosis of complex voice and data network issues

  • Work and collaborate with project teams consisting of ProfessionalServices staff, client resources, contract resources and 3rd partyvendors.

  • Provide consistent and frequent project status updates and projectissues to assigned Project Manager

  • May be required to perform other related duties / projects as assigned.

What skillsyou'll need:

  • 4 years designing, deploying, installing and configuring complex CiscoIPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail,Cisco ICM and CVP

  • 1 years hands on, multi-site contact center systems integrationexperience with ACD and IVR solutions, with Cisco UCCE preferred

  • SIP, H.323 and MGCP voice protocol configuration experience is a must

  • Strong experience configuring and troubleshooting VoiceGateways/Gatekeepers

  • Prior support experience of the ICM environment including ACD, PG, IVRPG, IPCC and CTIOS

  • Prior experience deploying and administering routers, switches, RAS,TACACS and LAN/WAN [HSRP, Qos, VLAN's, Bandwidth modeling] and VoIPinfrastructures

  • Excellent documentation, presentation, and problem solving skills

Who We Are:

Ttec is a pioneerin customer experience, engagement and growth solutions. Our 40,000 employeesserve customers in more than 80 countries and 50 languages across social,mobile, and digital channels.   We utilize a holistic approach,applying solutions from our four customer experience segments-Consulting,Technology, Care and Growth-to help companies provide an amazing experience totheir customers, inspire customer loyalty, and grow their business. Ouremployees live by a set of customer-focused values that guide relationshipswith clients, their customers and each other.

Our CustomerTechnology Services segment drives customer experience outcomes to small,medium and enterprise clients by providing best in class Cloud and PremiseContact Center and Unified Communications Solutions, and CRM, Multi-channel,Omni-channel and WFO Services. 

WhatWe Offer:

  • A fun, challenging and rewarding work environment 
  • Professional development and tuition reimbursement
  • Paid time off and leave of absence programs
  • Rich wellness program and activities along with wellness incentives
  • Above & beyond employee recognition programs
  • Access to local discounts to services and entertainment venues
  • Social activities including employee events, social hours, holiday luncheons and othersLead Everyday w Do the Right Thing w Reach for Amazing w  Seek First to Understand w Act as One w Live life Passionately

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!