VXI Global Solutions

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Team Lead

at VXI Global Solutions

Posted: 7/21/2020
Job Reference #: 4646
Categories: Other/General
Keywords: online

Job Description

VXI internal candidates must apply online at www.vxi.com under "Internal positions in Atlanta". 

Resumes without an application or signed eligibility form will NOT be accepted.


External Candidates- Please apply online at www.vxi.com under Careers/Atlanta



Overview 

Responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company. 

 

Your Day to Day:   

  • Exhibit the VXI Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance. 
  • Meeting or exceeding Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures. 
  • Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating, and enforcing system policies, procedures, and productivity standards. 
  • Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance. 
  • Avoid legal challenges by maintaining compliance with client service agreements and legal requirements. 
  • Monitors performance of staff members according to established standards. 
  • May participate in hiring decisions and conduct performance appraisals. 
  • Other tasks and duties as assigned by the leadership team. 

 

 

To be successful, you must have 

 

  • Associates degree preferred. 
  • Have one year previous related leadership experience in a fast paced environment, preferably in a leadership role
  • Have Bronze level LEAD and Performance Culture Certifications preferred

 

Knowledge, Skills and Abilities 

 

·         Strong phone presence with exemplary customer service and/or sales skills. 

·         Able to coach and motivate in accordance with the VXI Performance Culture. 

·         Detail oriented. 

·         Familiar with contact center tools, systems, and methodologies. 

·         Strong MS Office skills including Word, Excel, and PowerPoint. 

·         Adaptable to swift program changes, developing the skills in proactive critical thinking and problem-solving. 

 

Environmental and Physical Requirements 

 

·         Work in a climate controlled professional office environment with a cubicle style desk workstation. 

·         Ability to be seated for 2 - 4 hours at any one time, with or without accommodation. 

·         Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels. 

·         Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation. 

·         Ability to use hands to type and eyes to see and read the designated spoken language on a computer monitor for recording sales information, caller information, and other specific information as require by VXI and/or the client, with or without accommodation. 

·         Ability to follow directions and logical process flows, with or without accommodation. 

·         Ability to walk or stand for 2-4 hours at a time up to 7-8 hours in a day, with or without accommodation. 

 

Other 

 

  • Flexible with schedule to accommodate working in a 24x7 environment and international time zones 
  • Must be able to pass a background check and drug screen.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!